FAQ's

here you will find all your answers

Questions and answer regarding project start to finish

1. What kind of currency and payment methods do you accept?

While we are serving customers worldwide, we only accept US funds via PayPal

2. What file formats can you work with?

We can work with JPG,PNG,PDF, and GIF, but we prefer to work with a layered PSD.

3. What are your working hours?

Our schedule is 10:00am IST till 07:00pm IST, Monday through Friday.

4. Do you design Concrete5 themes or offer additional coding services?

We love design projects! We designed this site as well as marketplace themes. We can convert your design into a standard compliant markup and provide integration with Concrete5. Please contact us for more information.

5. What does the price include?

The prices cover the markup with the implementation of the following options:

  • Conversion of PSD files into Concrete5 theme with demo Loream Ipsum content.
  • Installation of Concrete5 on your server.

6. What is involved in getting my design coded into a Concrete5?

You upload the files and let us know what you would like to have done. We investigate your request and come up with the final quote for your project, please note that additional custom features will cost extra. We accept upfront payments only. Once we have coded your theme, we upload it to a demo server and allow you to have a look at what the finished product will be like. If there are any issues - they will be corrected free of charge, however updates will be quoted separately.

7. What if I need some customization in my project?

We do implement additional customization in Concrete5. Please contact us to clarify what you need and we will investigate your request. Please note that customization may take extra time for investigation and additional fees will apply.

8. Can you provide expedited delivery?

Yes. Please contact us for more information.

9. Can you implement JavaScript?

Definitely! Please describe the functionality step-by-step to avoid misunderstandings. If you have any on-line examples it would be very helpful.

10. What if I have a code that needs to be fixed, can you help me out?

No. We work with our code only.

11. What do I do if there is a problem with the coding?

We make every effort to ensure everything is perfect before sending you the finished theme. However if you do find any, please outline them and we will do our best to debug the theme ASAP.

12. What if I don’t like the coding?

PSD2Concrete5.com offers a 100% money back guarantee if you are unsatisfied with the quality of the final product . However, if you choose to request a refund, you cannot use any of our coding and must remove the theme.

13. Can I change any of the requirements or details?

We know that, sometimes, brilliant ideas come to you on the go. We can make the changes, but we reserve the right to re-quote the project.

14. Can I cancel my order?

You can cancel your order without cost to you at any time before we begin your project. If you decide to cancel when we start development we reserve the right to quote you for the scope of work we will have done so far.

15. What do I do if there is a problem with the coding?

We make every effort to ensure everything is perfect before sending you the finished theme.If you do find something wrong, you have 30 days to contact us for repairs.

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