Got a question? here you will find all your answers!!!

What is your turnaround time?

For a single page, we have a 3 business day turnaround. Each additional page adds an additional 3-8 business hours. We start the project after we've cleared all the details in the support area and a payment has been received.

What's your Non-Disclosure Policy?

We respect your business and artwork. We will only use the information and the project files you give us to benefit your company and will keep it confidential. We will not use your artwork on any other site or resell it. We will never contact your clients.

How do I pay?

Once you've submitted your project, we'll send you an invoice which can be paid via PayPal. You do not need a PayPal account, you can simply use your Credit Card or Check Card to checkout.

What type of source files do you accept?

The most preferable source files are layered PSD, PNG or TIFF files. We also accept AI / EPS files, but please note that additional time will be needed to convert them into PSD format, and we will require your confirmation of the AI / EPS to PSD conversion.

Browser/Platform Support

We code your project according the proper W3C standards. We test on both Macs and PCs for IE9+, Firefox 3.5+, Google Chrome, Safari 5+ for all projects.

What is Responsive Design?

Responsive design is a technology that allows webpage elements to change their size and position according to the screen resolution. This technology is based on CSS Media Queries. We support responsive design technology in: Internet Explorer 9+, Firefox 4+, Safari 5, Chrome, and Opera 11. Please make sure that you include design files that have these screen dimensions: desktops - 1024px, tablets - 768px, mobile devices - 480px or 320px.

Can you install the theme/CMS for me?

Absolutely. If you need us to install the theme, then we'll need access to:

  • FTP Access

If you need us to install the CMS as well, we'll need access to the following:

  • FTP Access
  • Login/Password for the DataBase
  • Database Name

What kind of currency and payment methods do you accept?

While we are serving customers worldwide, we only accept US funds via PayPal.

Do you design Concrete5 themes or offer additional coding services?

We love design projects! We designed this site as well as marketplace themes. We can convert your design into a standard compliant markup and provide integration with Concrete5. Please contact us for more information.

What does the price include?

The prices cover the markup with the implementation of the following options:

  • Conversion of PSD files into Concrete5 non-installable theme with demo Loream Ipsum content.
  • Installation of Concrete5 and demo content on your server.

What is involved in getting my design coded into a Concrete5?

You upload the files, fill out the form and let us know what you would like to have done. We investigate your request and come up with the final quote for your project, please note that additional custom features will cost extra. We accept upfront payments only. Once we have coded your theme, we upload it to a demo server and allow you to have a look at what the finished product will be like. If there are any issues - they will be corrected free of charge, however updates will be quoted separately.

What if I need some customization in my project?

We do implement additional customization in Concrete5. Please contact us to clarify what you need and we will investigate your request. Please note that customization may take extra time for investigation and additional fees will apply.

Can you provide expedited delivery?

Yes. Please contact us for more information.

Can you implement JavaScript?

Definitely! Please describe the functionality step-by-step to avoid misunderstandings. If you have any on-line examples it would be very helpful.

What if I have a code that needs to be fixed, can you help me out?

No. We work with our code only.

What do I do if there is a problem with the coding?

We make every effort to ensure everything is perfect before sending you the finished PSD2Concrete5 conversion. However if you do find any, please outline them and we will do our best to debug ASAP.

Can I change any of the requirements or details?

We know that, sometimes, brilliant ideas come to you on the go. We can make the changes, but we reserve the right to re-quote the project.

Can I cancel my order?

You can cancel your order without cost to you at any time before we begin your project. If you decide to cancel when we start development we reserve the right to quote you for the scope of work we will have done so far.

What do I do if there is a problem with the coding?

We make every effort to ensure everything is perfect before sending you the finished PSD2Concrete5 conversion.If you do find something wrong, you have 30 days to contact us for repairs.

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